For over 50 years, our family-run business has been a proud part of the Hawkhurst community. Established in 1972, our story began with a simple philosophy: building a reputation based on exceptional customer service and quality.
It all started with Les and Linda Emmins. Back then, our success was driven by word-of-mouth recommendations – a testament to the high regard our customers held for us.
More Than Just a Business, We’re Family
Being family-run is more than just a tagline for us. It’s the heart and soul of who we are. It means we treat our customers like extended family, taking the time to understand their needs and preferences. We’re not just selling carpets; we’re helping you create a warm and inviting space for your loved ones.
This family atmosphere extends to our team as well. We work together with a sense of camaraderie and shared purpose, which translates into a seamless and positive experience for you. We’re all invested in your satisfaction, and it shows in the quality of our service and the relationships we build.
Because we’re a local business, we’re deeply rooted in the Hawkhurst community. We’ve seen generations grow up here, and we take pride in being a part of that story. We support local events and charities, and we’re always happy to lend a helping hand. When you choose The Fitted Carpet Company, you’re not just supporting a business; you’re supporting your neighbours.
Generations of Dedication
Over the years, our family has grown, and so has our business. It’s been a wonderful journey, watching our team expand and our expertise evolve. We’ve welcomed new members who share our passion for quality and customer care, each bringing fresh perspectives and innovative ideas to the table. This constant infusion of energy keeps us at the forefront of the industry, allowing us to offer the latest carpet trends and technologies while never compromising on the traditional values that have made us successful.
We haven’t forgotten the lessons learned from our founders. Their dedication to exceptional service is still the cornerstone of everything we do. We invest heavily in training our team members, ensuring they have the skills and knowledge to deliver flawless installations and expert advice. However, we also understand that exceptional service goes beyond technical expertise. It’s about building trust, listening to your needs, and going the extra mile to ensure your complete satisfaction.
This commitment to innovation and tradition is what truly sets us apart. We’re a company that’s both forward-thinking and rooted in our history. It allows us to provide the best possible experience for our customers, ensuring The Fitted Carpet Company remains a trusted name in Hawkhurst for generations to come.
A Legacy of Customer Satisfaction
Customer satisfaction isn’t just a goal, it’s the driving force behind every decision we make. We believe that a happy customer is a loyal customer, and we go above and beyond to ensure your experience with The Fitted Carpet Company is exceptional.
Building relationships with our clients is at the core of our philosophy. We take the time to get to know you, understand your vision for your space, and ask thoughtful questions to uncover your needs and preferences. This personalised approach allows us to recommend the perfect carpet that not only complements your style but also fits your functional requirements.
Whether you’re a familiar face who’s been with us for years or a new customer just starting your home improvement journey, we treat you with the same level of respect and care. Our team is friendly, knowledgeable, and always happy to answer your questions, no matter how big or small. We want you to feel comfortable and confident throughout the entire process, from browsing our extensive selection to the final carpet fitting.
Our commitment to your satisfaction goes beyond the initial sale. We offer after-sales support and cleaning advice to ensure your carpets look their best for years to come. We also value your feedback and use it to continuously improve our services and offerings.
At The Fitted Carpet Company, we believe that a positive customer experience is the foundation of long-term success. We’re dedicated to building lasting relationships with our clients, and we’re confident that once you experience the Fitted Carpet Company difference, you’ll become part of our family.
The Fitted Carpet Company: A Local Legacy
Since 1972, The Fitted Carpet Company has been delivering quality carpets and exceptional fitting services throughout Kent and Sussex. You might even have seen our trusty old van around town – a familiar sight for many in the community! It’s become a bit of a landmark, emblazoned with our logo and perhaps you’ve even spotted our furry mascot, a friendly ram, on the side!
We offer an extensive range of styles, colours, and textures to choose from, ensuring you find the perfect carpet to complement your interior decor and suit your preferences.
What truly sets us apart is our team of expert fitters, who are dedicated to delivering impeccable installation and ensure the highest standards of finishing and precision in every project. We also offer uplift and disposal of your existing flooring, move furniture around to make the fitting process easier, and provide free colour and product advice to help you find the perfect carpet for your needs. Additionally, you can be confident knowing we are a reliable and fully insured company.
Thank You, Hawkhurst!
We’re incredibly grateful for the continued support of the Hawkhurst community. It’s your loyalty that has truly been the foundation of our success for over five decades. Looking back on all the homes we’ve helped transform, the relationships we’ve built, and the generations we’ve served, fills us with immense pride. It wouldn’t have been possible without the trust you’ve placed in our family business.
Hawkhurst isn’t just where we operate, it’s where our hearts lie. We’ve witnessed the town evolve over the years, and we’re proud to have played a small part in its journey. We’ve seen families grow, businesses flourish, and new faces become familiar ones. This sense of community is what makes Hawkhurst special, and it’s something we cherish deeply.
Your continued support isn’t just a statistic, it’s a testament to the bond we’ve built. We know there are many choices out there, and the fact that you keep coming back to The Fitted Carpet Company means the world to us. It motivates us to constantly improve, Looking to the Future
Looking forward, we’re filled with excitement for the future of The Fitted Carpet Company. We’re committed to serving Hawkhurst for many years to come, remaining a reliable source for quality carpets, expert fitting, and friendly service. We can’t wait to see what new projects and challenges await us, and we’re confident that with your continued support, we’ll continue to be a cherished part of the Hawkhurst community for generations to come.
